COMPENSATION: 

  • $16 to $20/hr
  • Relocation assistance available 

Total Comfort Solutions Gives Back

With more than a decade of being Walla Walla’s trusted service team, Total Comfort Solutions is committed not only to providing the local community with top quality HVAC and plumbing services, we are also committed to devoting our time in helping our neighborhood grow. We believe that in order to thrive, it is important for local businesses and organizations to support each other.

We are proud to be the leader in comfort solutions and customer service. Total Comfort Solutions likes to think of its employees as family. We encourage our family to attend their children’s functions, participate in community involvement as well as invest in themselves through continuing education

Why Walla Walla? 

There’s much more to Walla Walla than the incredible wines. With plenty of sunshine year-round, Walla Walla is the perfect place to enjoy the great outdoors. From the mountains to the rivers to the trails, there’s always an exhilarating ride or leisurely hike beckoning. Downtown Walla Walla offers exploration of a more sophisticated nature, with numerous boutiques, museums and cultural activities waiting just for you.

Why We Need YOU!

Because we are committed to continued growth, we need a customer service person that can be the first person on the phone and promote our services.

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand. 
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Schedule Comfort Consultants for in home consultations, inspections and final walk through
  • Maintain constant information flow for sales people and customers
  • Update lead tracking and sales spreadsheet daily

Competencies for Success

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.

What we offer

  • Medical Insurance-we pay 75% of the employee premiums for health, vision and dental insurance
  • Paid Vacation
  • Paid Holidays
  • Life Insurance policy
  • Employee retirement employer match with NO VESTING
  • A family. This is the last on the list because its most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at Total Comfort Solutions, LLC

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Total Comfort Solutions, LLC by visiting https://comfortrightdayornight.com. When you're ready, please apply by emailing terry@totalcs.biz

Equal Opportunity Employer

 

 

 

 

 

APPLY TODAY!!!!!

To learn more about what Walla Walla has to offer you and your family click here 

Equal Opportunity Employer, including disabled and veterans.

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